First, we want to thank everyone for their amazing support as we enter this new and exciting chapter for WildStar. Since we launched WildStar Free-to-Play three days ago, we've experienced enormous demand from players. We're thrilled by the overwhelming enthusiasm to see all of what Nexus has to offer – and that so many people are excited to play WildStar.
We also recognize there have been some issues. Since we launched earlier this week, a huge number of new and returning players have experienced the game. We understand that, for some, the experience hasn't been what it should be. Frankly, our megaservers are not handling the load they should. This means our server capacity isn't keeping up with demand. We are working very hard to fix this and making improvements every hour. That doesn't change the fact that some users are experiencing long queue times, delays when trying to create new characters, and intermittent lag.
While we're making progress, it's clear we need to do more. In the next 24 hours, we'll be adding new hardware that will enable us to open up four realms across the United States and Europe. Adding these realms will significantly increase the amount of players who can get into WildStar. We believe that this will address the issues above, dramatically improving the game experience, reducing lag, and improving queues. Once we have resolved the current issues, we plan to merge these additional realms.
It's important to us that every player has an amazing time on Nexus. We are focused on delivering that experience.
We'll be answering questions and posting more detailed information on the forums here.
Pro-tip: We save your spot in the queue until you get to the front. Feel free to close the client and come back, or check out the queues on other realms, and as long as you come back before you reach the front, you'll have your same spot in line.